At Selphyra Visuals, we strive to provide high-quality tech products. However, if you receive a defective or damaged product, we offer a replacement or refund under the following conditions:
1. Eligibility for Returns & Refunds
- We only accept returns for defective or damaged products.
- Requests must be made within 48 hours of receiving the order.
- The product must be unused and returned in its original packaging.
2. How to Request a Return or Refund
To initiate a return or refund, follow these steps:
- Contact Us at [email protected] within 48 hours of delivery.
- Provide your order details, a clear description of the issue, and photos or videos of the defect or damage.
- Our team will review your request and respond within 3 business days.
3. Return Process
- If approved, we will provide return instructions.
- You must return the item within 7 days of approval.
- The return shipping cost will be your responsibility unless the issue is due to our error.
4. Refund Policy
- Refunds are processed only if a replacement is not available.
- Once the returned item is inspected, we will issue a refund within 7-10 business days via your preferred method.
5. Non-Returnable Items
- Products that are damaged due to misuse or improper handling.
- Items returned without prior approval from our support team.
- Requests made after 48 hours of delivery.
6. Contact Us
For any questions regarding returns and refunds, please email us at [email protected].